Terms of Service
Effective Date: 25 August 2026
These Terms of Service ("Terms") govern your access to and use of the websites, software applications, ERP and payroll solutions, CRM solutions, and related services (collectively, the "Services") provided by Silverbyte Software Consultants (I) Pvt. Ltd. ("Silverbyte", "we", "us", or "our"). By using our Services, you agree to these Terms.
1. About Silverbyte
Silverbyte Software Consultants (I) Pvt. Ltd. is an ERP application and software development company based in Mumbai, Maharashtra, India, offering ERP, CRM, payroll, and service-management software, including PerfectMaint — software used by businesses to manage annual maintenance contracts and customer service calls.
2. Use of the Services
Our Services are provided to businesses and their authorized employees, staff, and representatives for managing their own operations, customers, and communications. You agree to use the Services only for lawful purposes and in accordance with these Terms.
3. WhatsApp Business Platform integration
Some Silverbyte applications, including PerfectMaint, integrate with the WhatsApp Business Platform provided by Meta Platforms, Inc. Where a business customer connects its own existing WhatsApp Business account or phone number to a Silverbyte application (via Meta's Embedded Signup or similar mechanism):
- The customer remains the owner and account holder of that WhatsApp Business number and account.
- Silverbyte acts as a technology provider, sending and receiving messages on that customer's behalf, for that customer's own end-customers, using that customer's own number.
- The customer is solely responsible for ensuring it has the necessary rights, permissions, and consents to message its own employees, customers, or other recipients through WhatsApp, and for complying with Meta's WhatsApp Business Policy and applicable law.
- Silverbyte does not send messages on behalf of a customer to any recipient the customer has not authorized, and does not use a connected WhatsApp account for any purpose other than powering that customer's own notifications and replies within the Services.
- Messages sent are transactional/utility in nature (for example: service call scheduling, payment reminders, quotation delivery) to the customer's own existing contacts, not unsolicited marketing to new contacts.
Use of WhatsApp is also subject to Meta's own Terms of Service and WhatsApp Business Policy.
4. Customer data and responsibilities
For business customers using our software, the customer determines what employee, customer, payroll, CRM, or communication data is entered into the system. The customer remains responsible for the accuracy of that data, for providing appropriate notices to its own employees and customers, and for obtaining any consents required under applicable law before using the Services to contact them.
5. Account security
You are responsible for maintaining the confidentiality of any login credentials, API tokens, or connected account access associated with your use of the Services, and for all activity that occurs under your account.
6. Availability and changes
We aim to keep our Services available and operating correctly, but do not guarantee uninterrupted or error-free operation. We may update, modify, or discontinue features of the Services from time to time.
7. Limitation of liability
To the extent permitted by applicable law, Silverbyte is not liable for indirect, incidental, or consequential damages arising from use of the Services, including any interruption, delay, or failure of third-party platforms such as WhatsApp/Meta that the Services integrate with.
8. Termination
We may suspend or terminate access to the Services for any customer who breaches these Terms, misuses the Services, or uses them in violation of Meta's WhatsApp Business Policy or applicable law.
9. Changes to these Terms
We may update these Terms from time to time to reflect changes in our Services, technology, legal requirements, or business practices. The updated version will be published on this page with a revised effective date.
10. Contact us
If you have questions regarding these Terms, please contact us:
Silverbyte Software Consultants (I) Pvt. Ltd.
Email: [email protected]
Sales: [email protected]
Office Address:
703, Trident, Plot No.157, Jawahar Nagar,
Goregaon (West), Mumbai – 400 104,
Maharashtra, India.
See also our Privacy Policy andData Deletion Instructions.