Take orders on WhatsApp. Save them straight into your software.
Your customers and dealers already send orders on WhatsApp — as text, voice notes and photos of handwritten lists that someone in the office then types in again. We replace that with an ordering flow inside WhatsApp itself, on your own business number, that saves each order directly into your accounting software or ERP.
It is customised for any business that takes orders: the buttons, the item lists, the details captured with each order and the software it is saved into are set up around the way you sell.
How it works
- The customer says Hi. They message your business number — or tap a WhatsApp link you share — exactly as they do today. Nothing to install, no app, no login.
- Buttons, not typing. The reply comes with buttons. The customer taps Place Order, picks items and quantities from your own item list, and confirms. If today's order was started and not finished, they are asked whether to continue it or discard it.
- The order is saved in your software. The confirmed order is posted straight into your accounting software, such as Busy, or into our own ERP — no one re-types it from a chat screenshot. The customer gets the order number back on WhatsApp.
- Updates go back on the same chat. Order confirmations, dispatch updates, invoices as PDFs, outstanding statements and payment reminders, sent automatically from your own number.
WhatsApp in our CRM and maintenance software
The same connection is built into our own products. In theMaintenance Solution, service call updates and payment reminders go out on WhatsApp and customer replies come back into the software as work. In the Project & Service CRM, messages sent to the number your customers already have saved arrive in the software as they are sent.
Common questions
Do we have to give up the WhatsApp Business app on our phone?
No. We connect through Meta's Coexistence onboarding, so the same number keeps working in the WhatsApp Business app on your phone while the automation runs on the official platform beside it. Your staff can still chat with customers as before.
Is this an unofficial WhatsApp tool?
No. Silverbyte India is an approved Meta Tech Provider for the WhatsApp Business Platform. The connection is made through Meta's official platform, in your own business name, which is what keeps the number safe from being blocked.
Which software can orders be posted into?
Accounting software such as Busy, or our own ERP products. If you use something else, tell us what it is — writing the posting side for your system is the kind of custom work we have done since 2001.
Can the same number do more than take orders?
Yes. Incoming messages can be answered automatically, routed to the right person in your team, or turned into a service call or a CRM entry inside our Maintenance Solution and Project & Service CRM.