AMC and service call software for IT and equipment service companies
A service business lives on calls, visits and contracts: who reported what, which engineer is on it, whether the machine is under cover, which AMCs lapse next month and who still owes money.
Our Maintenance Solution holds all of it in one database. Customers book calls on WhatsApp, engineers see and close their calls on a phone with the client's signature, and the invoice goes into Tally. It is in daily use at a service company with fifty-odd engineers on the road and thousands of maintenance contracts.
Sound familiar?
- Calls arrive by phone and WhatsApp and are written down somewhere, sometimes nowhere
- Engineers find out about calls late and report back by phone
- AMC and licence renewals are noticed after they lapse
- Free work happens on machines with no live cover, and nobody decided it
How it works
- 1
The customer reports it on WhatsApp
They say Hi to your number and pick the device, the problem and the address on buttons, with an optional photo and an urgency flag.
- 2
The office books and assigns
The request arrives as one card with a request number. One click makes it a call sheet, and the customer is sent the call number on the same chat.
- 3
The engineer is notified
The assigned engineer is notified the moment the call lands on them, and the notification opens that call: client, address, machine and issue.
- 4
Closed on site, signed by the client
The engineer closes the call on the phone with what was done, the client signs on the screen, and the call PDF carries the signature.
What you get
- Calls booked by customers on WhatsApp, on your own number
- Engineer dispatch list that opens on what is open and unassigned
- Signed call closure on the engineer's phone, with a call PDF
- AMC contracts with pro-rata charging and renewals due on the morning screen
- Licence and subscription renewals (antivirus, firewall) tracked as work
- Quotations on your letterhead, challans with barcode stickers
- Sales invoices posted into Tally, with GSTIN and HSN checked first
- Outstanding brought in from Tally and payment reminders on WhatsApp
Full detail: Maintenance Solution · Works with your Tally · All demo videos
Common questions
We are not an IT company. Will it fit us?
It was built for people who sell machines and then look after them, and we customise it for any service business that runs on calls, visits and contracts.
Do engineers need a laptop?
No. The browser edition works in Chrome on a phone, so an engineer can see the call, the machine's history and the address, and close the call with the client's signature.
Does it replace Tally?
No. Invoices are posted into Tally at save and outstanding bills come back from Tally through a small add-on loaded in Tally itself. Your books stay where they are.
Can it run on our own server?
Yes. It runs on your own server and database in your office, or hosted if you would rather not run one.
Mumbai software house since 1992
Official Meta Tech Provider for the WhatsApp Business Platform. Every system is set up around how your business works.