WhatsApp order booking for distributors and wholesalers
Your retailers and dealers already order on WhatsApp: a typed list, a voice note, a photo of a handwritten page. Then somebody in the office reads it and types it into the accounting software again, and the mistakes happen in that retyping.
We put the ordering inside WhatsApp itself. The customer says Hi to your business number, picks items and quantities from your own item list on buttons, and the confirmed order is saved straight into your software, with the order number sent back on the same chat.
Sound familiar?
- Orders arrive as text, voice notes and photos that have to be read and typed in again
- Item names come in the customer's own words, not the names in your item master
- Orders get missed in a busy chat, or entered twice
- Confirmations and dispatch updates are sent by hand, if at all
How it works
- 1
The customer says Hi
To your business number, or by tapping a WhatsApp link you share. No app to install, no login.
- 2
Buttons, not typing
They tap Place Order, pick items and quantities from your item list and confirm. If today's order was started and not finished, they are asked whether to continue it or discard it.
- 3
Saved in your software
The order is posted straight into your accounting software, such as Busy, or into our own ERP, and the customer gets the order number back on WhatsApp.
- 4
Updates on the same chat
Order confirmations as PDFs, dispatch updates, invoices, outstanding statements and payment reminders go out automatically from your own number.
What you get
- Runs on your own WhatsApp business number, through Meta's official platform
- Your staff keep using the WhatsApp Business app on the same number
- Items, buttons and the details captured with each order set up around how you sell
- Orders posted into Busy or our ERP, with no re-typing
- Order confirmation PDF sent back to the customer on WhatsApp
- Invoices, outstanding statements and payment reminders sent automatically
Full detail: WhatsApp order automation · Works with your Tally · All demo videos
Common questions
Do we have to stop using the WhatsApp Business app?
No. We connect through Meta's Coexistence onboarding, so the same number keeps working in the WhatsApp Business app on your phone while the ordering runs on the official platform beside it.
Our customers are not comfortable with technology. Will they manage?
They only say Hi and tap buttons. Nobody types commands, and nothing has to be installed.
We do not use Busy. Can orders go into our software?
Tell us what you use. Orders can go into Busy or our own ERP products, and writing the posting side for another system is the kind of custom work we have done since 1992.
Is this an unofficial WhatsApp tool?
No. Silverbyte India is an approved Meta Tech Provider for the WhatsApp Business Platform. The connection is in your own business name through Meta's official platform, which keeps the number safe from being blocked.
Mumbai software house since 1992
Official Meta Tech Provider for the WhatsApp Business Platform. Every system is set up around how your business works.